Privacy Policy for Passrate

Effective Date: 27 May 2025

Developer/Company: Birdford Solutions Pty Ltd

1. Information We Collect

Passrate is an educational app that collects the following information:

Account Information (Required for Registration):

• Username: Unique identifier for your account
• Email Address: For account management and authentication
• Password: Encrypted and securely stored for authentication

Optional Account Information:

• First Name and Last Name: For personalization (if provided during registration)
• Subscription Level: Free, Basic, Standard, or Premium plan information

Learning Progress Data (Automatically Collected):

• Quiz Attempts: Scores, completion times, and performance metrics
• Subject Progress: Which subjects and topics you've studied
• Assessment Results: Performance on practice and assessment quizzes
• Learning Analytics: Study patterns, strengths, and areas for improvement
• Account Creation Date: For progress tracking and analytics

AI Interaction Data (When Using AI Features):

• AI Help Queries: Questions you ask our AI tutor (for service improvement)
• AI Tutoring Sessions: 1-on-1 tutoring interactions (Premium users)
• Generated Content: AI-generated quizzes and educational content

File Upload Data (Admin/Content Management Only):

• PDF Documents: Educational materials uploaded by administrators
• Word Documents: Content converted to HTML for learning materials
• Document Processing: Text extraction and content structuring

2. Information We Do NOT Collect

We do not collect the following information:

• Location data or GPS coordinates
• Contact information from your device
• Photos, camera, or microphone data
• Calendar or reminder data
• Browsing history outside our app
• Device identifiers for advertising
• Biometric data

3. How We Use Your Information

We use your information to:

• Provide personalized learning experiences and track your progress
• Generate AI-powered educational content and tutoring
• Improve our educational services and content quality
• Manage your subscription and account preferences
• Provide customer support and respond to your inquiries
• Ensure app security and prevent unauthorized access

4. Third-Party Services

We integrate with the following third-party services:

• OpenAI (GPT-3.5-turbo): For AI tutoring, help features, and quiz generation
• Database Services: For secure data storage and management
• File Processing Services: For PDF and Word document conversion

These services may process your data according to their own privacy policies. We ensure all data sharing complies with applicable privacy laws.

5. Data Security

We implement comprehensive security measures to protect your information:

• All passwords are encrypted using bcrypt hashing
• Data is encrypted in transit using HTTPS/TLS
• Access to personal data is restricted to authorized personnel only
• Regular security audits and updates
• Secure database storage with access controls

6. Data Retention

We retain your information for as long as necessary to:

• Provide our educational services
• Maintain your learning progress and history
• Comply with legal obligations
• Resolve disputes and enforce our agreements

You may request deletion of your account and associated data at any time by contacting us.

7. Children's Privacy

Our app is designed for educational use and complies with child privacy laws:

• We do not knowingly collect personal information from children under 13 without parental consent
• Parents can review, delete, or refuse further collection of their child's information
• We comply with COPPA (Children's Online Privacy Protection Act) and GDPR requirements

8. Your Privacy Rights

You have the following rights regarding your personal information:

Under GDPR (EU):

• Right to access your personal data
• Right to correct inaccurate information
• Right to delete your data ("right to be forgotten")
• Right to restrict processing of your data
• Right to data portability
• Right to object to processing

Under CCPA (California):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising privacy rights

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Other appropriate transfer mechanisms as required by law

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

• Notify you of significant changes via the app or email
• Update the "Effective Date" at the top of this policy
• Provide advance notice for material changes

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: tjama@birdfordsolutions.com
Developer/Company: Birdford Solutions Pty Ltd
Address: Ramotswa, Botswana
Data Protection Officer: Available upon request

12. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contract Performance: To provide our educational services
• Legitimate Interest: To improve our services and user experience
• Consent: For optional features and communications
• Legal Obligation: To comply with applicable laws and regulations